Payment Policy

Thank you for shopping with PokemonCollect. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding billing and transaction security.

1. Accepted Payment Methods

We accept a variety of secure payment methods, which may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods displayed at checkout

The payment methods available may vary depending on your location and device.

2. Payment Authorization

When you place an order, your payment method will be authorized and charged at the time of purchase unless otherwise stated.

Orders will only be processed after successful payment authorization.

If your payment cannot be authorized or is declined, your order will not be completed.

3. Currency

All prices are displayed in the currency selected on our website or based on your location.

If your payment is processed in a currency different from your bank account, your bank or card issuer may apply currency conversion fees or exchange rates. These charges are the responsibility of the customer.

4. Taxes

Applicable taxes, including VAT, sales tax, or other legally required charges, will be calculated and displayed during checkout where required by law.

For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated.

5. Payment Security

Your payment security is important to us.

All transactions are processed using secure, encrypted payment gateways that comply with industry security standards.

PokemonCollect does not store your complete credit or debit card information on our servers.

6. Fraud Prevention

To protect our customers and our business, all orders are subject to fraud screening and verification.

We reserve the right to:

  • Request additional verification before processing an order.

  • Delay shipment while payment verification is completed.

  • Refuse or cancel orders suspected of fraud, unauthorized activity, or violations of our Terms of Service.

If an order is cancelled due to unsuccessful verification, any authorized payment will be refunded in accordance with your payment provider's processing times.

7. Billing Information

Customers are responsible for providing accurate and complete billing information.

Incorrect or incomplete billing details may result in payment delays, declined transactions, or order cancellation.

8. Order Confirmation

After a successful payment, you will receive an order confirmation email containing your order details.

If you do not receive a confirmation email, please check your spam or junk folder or contact our customer support team.

9. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, refunds may take 5–10 business days to appear in your account.

Please refer to our Return & Refund Policy for complete details regarding refund eligibility.

10. Pricing Errors

Although we strive to ensure that all prices are accurate, errors may occasionally occur.

If a pricing error is identified after an order has been placed, we reserve the right to cancel the order and issue a full refund or contact you with the option to proceed at the correct price, where permitted by applicable law.

11. Contact Us

If you have any questions regarding payments or billing, please contact us:

PokemonCollect

Email: contact@pokemoncollect.shop

Phone: +1 (479) 345-1674

Business Address:
Alt-Moabit 24
15841 Beeskow
Germany