Privacy policy

At PokemonCollect ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Order history

  • Account credentials (if applicable)

  • Any information you voluntarily provide when contacting us

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of access

  • Referral URLs

  • Website usage data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate regarding your purchases

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Personalize your shopping experience

  • Send promotional emails if you have opted in

3. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Your consent

  • Our legitimate business interests, provided they do not override your rights and freedoms

4. Payment Information

Payments are processed securely by trusted third-party payment providers.

We do not store your complete credit or debit card information on our servers.

Payment providers process your payment information in accordance with their own privacy policies.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties when necessary, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Analytics providers

  • Fraud prevention services

  • Government authorities when legally required

Each third party receives only the information necessary to perform its services.

6. Cookies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Improve website performance

  • Analyze website traffic

  • Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill your orders

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent where processing is based on consent

  • Request data portability

  • Lodge a complaint with your local data protection authority

To exercise these rights, please contact us using the information below.

9. International Data Transfers

Your information may be processed or stored in countries other than your own.

Where required, we implement appropriate safeguards to protect your personal information during international transfers in accordance with applicable data protection laws.

10. Security

We use reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of electronic transmission or storage is completely secure.

11. Children's Privacy

Our website is not directed toward children under the age required by applicable law to independently consent to data processing.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent where required, we will take reasonable steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices.

The updated version becomes effective immediately upon publication on this page.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

PokemonCollect

Email: contact@pokemoncollect.shop

Phone: +1 (479) 345-1674

Business Address:
Alt-Moabit 24
15841 Beeskow
Germany