Contact information

At PokemonCollect, we're committed to providing excellent customer service. If you have any questions about our products, your order, shipping, returns, or anything else, we're here to help.

Customer Support

Email:
contact@pokemoncollect.shop

Phone:
+1 (479) 345-1674

Business Address:
Alt-Moabit 24
15841 Beeskow
Germany

Support Hours

Our customer support team is available during the following hours:

Monday – Friday: 9:00 AM – 6:00 PM (Central European Time)

Saturday: 10:00 AM – 4:00 PM (Central European Time)

Sunday & Public Holidays: Closed

Response Time

We aim to respond to all inquiries within 24–48 business hours. During periods of high demand, responses may take slightly longer, but we always strive to assist you as quickly as possible.

Order Assistance

When contacting us about an existing order, please include:

• Your order number

• The email address used to place the order

• A brief description of your inquiry

Providing this information helps us resolve your request more efficiently.

Business Inquiries

For partnership opportunities, wholesale inquiries, or other business-related matters, please contact us via:

Email: contact@pokemoncollect.shop

Stay Connected

We are dedicated to providing a secure, reliable, and enjoyable shopping experience for Pokémon collectors around the world. Your satisfaction is our priority, and we appreciate the opportunity to assist you.

Thank you for choosing PokemonCollect.