Shipping policy

Thank you for shopping with PokemonCollect. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During periods of high demand, product launches, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available).

Shipping Destinations

We currently ship to most countries worldwide. If we are unable to deliver to your location, you will be notified before your order is processed.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Destination Estimated Delivery Time
United States 3–6 business days
Europe 4–10 business days
germany 7–15 business days
Australia & New Zealand 8–18 business days
Rest of the World 10–20 business days

Please note that these estimates are not guaranteed and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on the destination, shipping method selected, and the weight or size of your order.

Any applicable shipping fees will be clearly displayed before payment is completed.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking number once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after shipment.

Delivery Delays

While we make every effort to deliver orders on time, PokemonCollect cannot guarantee delivery dates and is not responsible for delays caused by:

  • Customs inspections

  • Severe weather

  • Carrier disruptions

  • Public holidays

  • Incorrect shipping information

  • Events beyond our reasonable control

Incorrect or Undeliverable Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package.

Please include:

  • Your order number

  • Photos of any damaged items or packaging (if applicable)

  • A description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Multiple Shipments

For logistical reasons, orders containing multiple items may occasionally be shipped in separate packages. If this occurs, you will receive separate tracking information for each shipment, where applicable.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

PokemonCollect

Email: contact@pokemoncollect.shop

Phone: +1 (479) 345-1674

Business Address:
Alt-Moabit 24
15841 Beeskow
Germany